Reunitus Unveils Groundbreaking Solution to Help Airlines Comply with New USDOT Refund Regulations
ATLANTA, August 29, 2024 – Reunitus, the global leader in software and services for handling lost and delayed items, is proud to announce the upcoming release of NetTracer Compliance, an innovative full-service software solution designed to help airlines seamlessly comply with the new U.S. Department of Transportation (USDOT) regulations on refunds, which will take effect on October 28, 2024.
As part of the USDOT ruling, airlines are now required to automatically issue refunds for tickets, service fees and misplaced baggage without passengers needing to request them. The ruling also mandates that refunds be processed within seven business days for credit card purchases and within 20 calendar days for other payment methods.
“The challenge for airlines lies in consolidating data from disparate third-party systems, navigating complex regulatory rules and exceptions and ensuring seamless communication across carriers, particularly in interline and codeshare scenarios,” said CEO of Reunitus, Bryan Owens. “Reunitus has developed a state-of-the-art solution that addresses these challenges head-on, empowering airlines to confidently meet the new regulations with minimal effort.”
NetTracer Compliance merges all necessary data into one streamlined platform, enabling airlines to quickly identify baggage that qualifies for refunds, even when multiple carriers are involved. The solution enables airlines to effortlessly process refund requests, regardless of their existing baggage tracing and resolution platforms.
“We understand the complexities airlines face in adapting to the new USDOT regulations,” said Owens. “Our solution is not just about compliance; it’s about providing a comprehensive, scalable tool that ensures airlines can continue to deliver exceptional service, meet regulatory requirements and take care of their customers.”
Reunitus’ solution will be available on October 15, 2024, giving airlines ample time to implement the necessary requirements before the October 28 deadline.
Reunitus is recognized as an industry leader in baggage management and resolution, offering passenger self-service tools that optimize digital experiences and solutions tailored to the unique needs of each airline. The company’s robust integration expertise and commitment to innovation have positioned them at the forefront of the industry, consistently delivering solutions that scale with business growth.
For more information or to schedule a demo, visit Reunitus.com.
About Reunitus
Working with the world’s leading travel, transportation and entertainment businesses, Reunitus™ combines industry-leading technology and managed services built over decades of innovation to reunite lost items with their owners, with unsurpassed speed and ease. The only end-to-end solution in the industry, Reunitus strives to make every loss a win for companies, their customers and their employees, through best of class software, managed services, and unparalleled lost item monetization. The Reunitus portfolio includes NetTracer®, Reunitus Managed Services, Reclaimed for Good Foundation® and Unclaimed Baggage®. For more information, visit reunitus.com.
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Media Contact:
Victoria Johnson, A. Larry Ross Communications
972-267-1111
victoria@alarryross.com
Industry Leader ‘The Owens Group International’ Brings Portfolio of Companies Under ‘Reunitus™’ Umbrella
Lost Item Resolution Company Rebrands Ahead of Next 50 Years of Growth
ATLANTA, February 22, 2023 — Today, The Owens Group International is excited to announce it has brought together its portfolio of companies under one umbrella brand: Reunitus™. The culmination of more than 50 years of innovation, the organization’s new corporate identity concisely communicates the synergy which exists across the industry’s only truly comprehensive end-to-end solution for lost item tracing, management and resolution.
“Reunitus is a Latin word that means ‘to unite again,’ which is at the core of our DNA as a company,” said Chief Executive Officer, Bryan Owens. “It’s a word that bears strength and redemption. Our mission at Reunitus is to make every loss a win, for your company, for your employees and for your customers. We do that through best of class software, the industry’s only lost and found managed service and unparalleled monetization services.”
What began in 1970 as a unique salvage solution for national bus lines, is now one of the most trusted comprehensive lost item resolution companies in the world. Reunitus works with the world’s leading airlines, airports, casinos, resorts, theme parks, and more to help them optimize their lost item tracing, management, and resolution. Ultimately, the company turns what was once a costly challenge into a positive customer experience and profitable operation.
Combining industry-leading technology and seasoned managed services expertise, Reunitus provides comprehensive end-to-end solutions that reunite lost items with unsurpassed speed and ease.
The Reunitus portfolio includes:
· NetTracer®
· Reunitus Managed Services
· Reclaimed for Good Foundation®
· Unclaimed Baggage®
“For more than five decades, we’ve built and optimized new solutions to ensure lost items get where they belong,” added Owens. “And in the rare cases we can't, we find ways to give those items a new life.”
To learn more about Reunitus, visit reunitus.com.
About Reunitus
Working with the world’s leading travel, transportation and entertainment businesses, Reunitus™ combines industry-leading technology and managed services built over decades of innovation to reunite lost items with their owners, with unsurpassed speed and ease. The only end-to-end solution in the industry, Reunitus strives to make every loss a win for companies, their customers and their employees, through best of class software, managed services, and unparalleled lost item monetization. The Reunitus portfolio includes NetTracer®, Reunitus Managed Services, Reclaimed for Good Foundation® and Unclaimed Baggage®. For more information, visit reunitus.com.
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Media Contact:
Heidi McDow, A. Larry Ross Communications
972-267-1111
Industry Leader ‘Reunitus’ Announces Senior Leadership Appointments to Support Continued Growth
Lost Item Resolution Company Strategically Positions Team for Ongoing Success
ATLANTA, May 2, 2023 — Marking more than 50 years of innovation, Reunitus™, is proud to announce the expansion of its leadership team to better serve the growing needs of its business verticals. The announcement comes on the heels of the company’s February 2023 rebrand and reflects a steadfast commitment to excellence in providing comprehensive end-to-end solutions that reunite lost items with unsurpassed speed and ease.
Transitioning from the role of Vice President of Business Development, Mindi Cooke will now serve as Senior Vice President of New Business Development. Since joining the organization in 2020, Cooke has cultivated and sustained commercial relationships with Reunitus partners in Casinos, Theme and Amusement Parks, Ski Resorts and Transportation Authorities, in addition to overseeing the company’s Public Relations efforts. Moving forward, she will be fully dedicated to business development, nurturing the company’s projected growth across each of its brands.
A proven leader, Cooke previously held senior roles with Randa Luggage, Global Brands Group, Martha Stewart Living Omnimedia and Tommy Hilfiger.
Ricardo Lopez joined the organization in 2022 to lead the company through its rebranding process. A proven asset to the team, he will now serve as Chief Growth Officer, leading the company’s expansion in B2B products and services; business development for Hospitality, Transportation and Entertainment; the company’s Partner Center of Excellence; and oversight of the company’s strategic position.
Lopez brings more than 25 years of experience in delivering superior revenue growth, leading high performing teams and bringing strategy into action.
“These promotions are well-deserved and communicate the confidence we have in our team,” said Chief Executive Officer, Bryan Owens. “With strong team members in place at every level of the organization, I’m excited about the growth and opportunities that lie ahead.”
Formerly operating under the name Owen’s Group International, the organization recently brought its portfolio of companies under the umbrella brand, Reunitus. The new corporate identity concisely communicates the synergy which exists across the industry’s leading solution for lost item tracing, management and resolution.
“What began five decades ago as a unique salvage solution for national bus lines is now one of the most trusted lost item resolution companies in the world,” added Owens. As we leverage the strengths of our past and present, I believe Reunitus is poised for another five decades of success in the mission to make every loss a win.”
To learn more about Reunitus, visit reunitus.com.
About Reunitus
Working with the world’s leading travel, transportation and entertainment businesses, Reunitus™ combines industry-leading technology and managed services built over decades of innovation to reunite lost items with their owners, with unsurpassed speed and ease. The only end-to-end solution in the industry, Reunitus strives to make every loss a win for companies, their customers and their employees, through best of class software, managed services, and unparalleled lost item monetization. The Reunitus portfolio includes NetTracer®, Reunitus Managed Services, Reclaimed for Good Foundation® and Unclaimed Baggage®. For more information, visit reunitus.com.
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Media Contact:
Heidi McDow, A. Larry Ross Communications
972-267-1111